Paul McLaughlin, a well-known journalist, ex-CBC producer, and interviewing trainer came to talk to my advanced feature-writing class at Ryerson last night about the art of the interview. I learned more in those riveting few hours about human behaviour than I did in the years I spent earning a graduate degree in Psychology.
I bought his book, “Asking Questions,” after class. There is a section titled, SILENCE IS ELOQUENT. This was good to know because I am far from eloquent about silence. Silence is impossible for me. It makes me nervous. And when I get nervous, I talk. And talk. And talk. And most of what comes out of my mouth is pure garbage. This bad habit has not helped my relationship with my younger son Micah.
Micah was home for Reading Week in February. One night we sat down for dinner, just the two of us. Micah is a man of few words—the consequence of being the younger brother of a loquacious first-born who dominated the conversation around the dinner table during his formative years. So I got antsy, and wracked my brain for a conversation starter.
“How’s Declan’s dog?” I ask.
Micah raises an eyebrow across the dining room table, and says in an even tone that only mildly hides his irritation, “Do you really care about Declan’s dog?”
I moan.
“No, Micah. But I worry that if we don’t talk about something it means we have nothing to talk about. And maybe that means we don’t have a close mother-son relationship.”
McLaughlin writes, “Some interviewers, often out of nervousness, cannot restrain themselves from filling every pause or moment of reflection with the sound of their own voices.” He insists though ”integral to developing good listening skills is the need to understand and become comfortable with silence.”
He continues, “The most important thing about interviewing is knowing when to keep quiet. People hate silence. If somebody answers a question and you can tell they’re not quite finished, say nothing and they’ll start again. And often what comes out is the real answer.”
So, while I am not interviewing Micah per se, there are some transferable lessons here. Perhaps by talking less, there is the potential that Micah will talk more. By not filling the space with small talk, there will be more room for big talk.
Silence is eloquent. I’m going to give that a shot.
Photo credit:Flickr/Jemma D.
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Patti Pokorchak
Apr 14, 2016 -
Getting comfortable with silence is essential when it comes to closing more sales. Yu ask someone a question like “Do you want to work together?” and it’s only polite to be quiet and let them answer.
You can often see the thoughts being processed as they figure out what they want to say. But that’s when the real answer comes out or the objection you still need to deal with.
And do you really care about the dog – yes you do! You’re a doggie person BUT I’m sure you really wanted a deeper connection.
Sue Nador
Apr 14, 2016 -
Patti, this is why you are so good at what you do! You had this figured out years ago. I’m in the baby class, still learning! I have made a real effort though lately in both my personal and work life, and I can see what you have already discovered. I also have always felt “responsible” for conversation, and I’m trying to realize that it’s not all on me! As for my “dog” question, it was totally lame…and I got called out! THANKS PATTI! xo